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Q: What is your returns policy?
A: We Guarantee 100% Satisfaction. If you are unsatisfied for any reason, we will Refund your purchase, Replace Item Or Credit Your Account. This guarantee is good for 1 year, that is for warranty or satisfaction.
When returning the item to us....Do not mark on the outside of the package any such words as gemstone, jewelry, or other words that would entice theft.
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Q: What type of payments do you accept?
A: Payment is accepted through PayPal as well as through our secure online credit card system
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Q: How long does it take to process an order?
A: Since orders are custom made per customer, Delivery is usually within 4-5 Weeks.
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Q: Do you use real gemstones?
A: Yes, In Our Description's we state what Gemstone is used plus We use
Austrian Crystals and Swarovski Crystals
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Q: Is your Sterling Silver jewelry hallmarked with a .925 or sterling stamp?
A: We use a .925 stamp on all jewelry except certain items which are virtually impossible to stamp.
Our 10k Gold jewelry is also hallmarked with .10k
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Q: "What are the ct weight of each item?"?
A: We produce over 4,000 Ladies Rings alone PLUS over 8,000 other jewelry items ie. Mens Rings, Pendants, Bracelets etc .....
Our Jewelry Designers/Creators do not provide us with that info.
We do provide the Color and Cut Already In Our Descriptions. :-)
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Q: What is the difference between 10k, 14k, and 24k gold.
Does the higer the number mean more or less gold?
A: The term "k" for gold is an old one and is based on 24k being pure gold.
The reason gold is alloyed down to 18k, 14k and 10k is to make it useable for jewelry.
The Higher The Gold Content the softer the Piece.
Pure gold is very soft like lead, and jewelry pieces may lose their shape.
The alloys used in 14k and 10k give the piece more strength.
10k Gold Is the Preferred due to it's strength and durabilaty for daily use.
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Q: Are there any metals in your jewelry which cause allergic reactions?
A: We use only high quality metals in our Sterling Silver and 10k Gold.
We do offer Rhodium Plated Items for people that are allergic to SS.
Rhodium was discovered between 1803 and 1804 in South America. Rhodium occurs natively with Platinum Metals in river sands of the Urals and in North and South America.
The metal is silvery white and has a higher melting point and lower density than Platinum. It is highly reflective, hard and durable.
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Q: What is Austrian Crystal?
A: Austrian Crystals are formed in areas of slow cooling molten rock,and smaller crystals in areas of even more rapid cooling. Different elements exposed to the crystal during formation,such as chrome, affect coloring. This provides a variety of beautiful crystal jewelry.
Crystals are among the principal objects used to clear energy blockages
The Ancient Chinese art of placement is called Feng Shui. For more than 100 Years Austrian Crystals have been famous for their exceptional quality and clarity, we tastefully set these crystals in brass, silver and gold creating exceptional crystal jewelry.
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Q: Do your pendants come with chains?
A: Yes and No, the pendant section are all pendants without chains, however some of the specials come with chains. The inclusion of chains will be clearly marked. Sets however do come with chains.
Q: What if I don't feel comfortable ordering online?
A: You may order by mail,email or by phone if you prefer.
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